our simple t&C

By attending you agree to abide by the site rules and the directions of the staff.

Tickets bought online are strictly non-refundable.

Access may be denied if you appear under the influence or alcohol or drugs.

You must sign the disclaimer at the bottom of the page.

Ticket Delivery

When you buy tickets online you will be sent an email with a booking reference, which you will need to print off or produce it on a smart phone or tablet in order to gain entry.

Using your tickets

Please print out your booking confirmation and present it when you arrive or bring with you on a mobile device.

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Crackingday Ltd and yourself.


Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. 

Medical and other conditions

We welcome guests of all abilities however some areas, due to the nature of the prison, are not suitable for wheelchair users. Please ask before booking your tickets as refunds cannot be made. If you suffer from a heart condition, asthma or are pregnant certain events may not be for you.

Cancellations & Alterations

Once the reservation has been paid for, it cannot be amended. Your ticket is only valid for the date you have selected. We are unable to change the date or the number of tickets purchased.

Unfortunately we cannot issue any refunds for cancellations. We regret that under no circumstances will changes or refunds be made on the day of the visit.

Please only book if this is agreeable.